d) first and second level support

Everience Benelux • Amsterdam, North Holland • Posted June 11, 2026

About the Role

            Job Description

Key Responsibilities:
Level 1 Support:
End-user support for Office applications, particularly Office 365
Initial setup and deployment of new computers using internal tool - training will be provided 
Introduction and onboarding of users to company IT tools
Printer support and troubleshooting
Level 2 Support:
Support for network-related topics: firewalls, switches, and connectivity
Escalation point for more complex technical issues

Qualifications

Tools & Technologies:
Microsoft Entra ID (Azure AD administration)
ServiceNow for ticketing and incident management
Use of company-specific deployment and support tools