Fraud Operations Supervisor — Onsite in Taguig

Description
Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.

• Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
• Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
• Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
• Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
• Navigates through a computerized data entry system or other relevant applications.
• Manages documentation of all call information according to standard operating procedures.
• Undertakes all compliance and regulatory training in line with company requirements.
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