Fraud Monitoring Analyst (Outsource)

Role: Fraud Monitoring Analyst (Outsource)

Location: Abu Dhabi

Role Purpose

Monitoring and reporting of transactions risk aspects from Issuer/E-Channels point of view. Job involves transaction activity review, fraud detection and liaison with concerned departments/cardholders/Merchants for the same. Daily checking of suspicious / fraud transaction / Alerts based on pre-set parameters or data file. Reporting to Team Leader and Manager Fraud Monitoring on all cases, set-up of cardholders’ dispute and E-Channels customers.

Key Accountabilities

Fraud Monitoring 24/7 for the below mentioned channels:

• E-Channel Transactions Monitoring
  • ADIB Retail Internet Banking Transactions Monitoring.
  • ADIB Retail Mobile Banking Transactions Monitoring.
  • ADIB WBG/BBD Internet Banking Transactions Monitoring.
  • ADIB WBG/BBD Mobile Banking Transactions Monitoring.
  • ADIB IVR Transac...