(Fluent English) Ai Integration Specialist (Remote)

Support Your App is an international Intelligent Support-as-a-Service company that has been providing business process outsourcing services to other IT companies for the past 15 years. We have 1300+ people in our international community and operate globally, supporting clients in 60 languages and partnering with industry leaders such as Master Card, Calm and Mac Paw. About the role We are looking for an AI Integration Specialist to join our community — someone who is passionate about transforming business processes into intelligent, automated solutions and applying AI in real operational environments. What you will do Conduct structured discovery and audit sessions with clients to assess current operations, including ticketing workflows, SLAs, and key performance metrics (CSAT, FCR, AHT, response times). Analyze support workflows, ticket categories, volume patterns, and escalation paths to identify inefficiencies, bottlenecks, and high‑impact automation opportunities. Evaluate clients'...