Floor Manager (The Gardens Mall, Kuala Lumpur)

H&M Group • Kuala Lumpur, Federal Territory of Kuala Lumpur • Posted June 25, 2026

About the Role

Job Description

As a Floor Manager, you’re be at the forefront of creating excellent customer experiences that go beyond the expected.

With a passionate and dedicated team by your side, you will lead with energy and purpose—setting the tone for a store environment that’s not only welcoming and inspiring but also drives results. Your leadership ensures every customer journey feels personal, genuine, and memorable, while your focus on service and operational excellence helps bring the brand to life on the shop floor.

Key Responsibilities

  • Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
  • Analyse sales data and collaborate with the Store Manager to maximise department performance
  • Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
  • Support recruitment efforts and ensure effective onboarding and tr...