Flight Representative Manager

This role is responsible for ensuring that, as far as reasonably possible, every flight that departs from or lands in Spain is welcomed by a Flight Representative. This involves running reports to establish the volume of private charters, engaging freelance Flight Representatives to be available before, during, and after flights, and ensuring they are trained in the ACS way. The Flight Representative's role is to ensure potential problems are mitigated and that clients receive a level of service that is simply not available anywhere else.

Key Responsibilities

• Run reports to establish the volume and location of private jet charters across Spain.
• Assign freelance Flight Representatives to be at the airport before and after departures to mitigate and resolve any issues and provide an outstanding client experience.
• Set up WhatsApp groups for each flight with relevant stakeholders to ensure effective communication.
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