Fixed Base Management Analyst at Vodafone Ghana

Confidential • Ghana, Ghana • Posted June 12, 2026

About the Role

The Base Management Analyst is the role that ideates and drives initiatives and actions that drive high performance on all customer retention, churn and loyalty KPIs for the Vodafone Fixed Business. The key objective of the role is to increase customer retention and loyalty as well as to reduce churn through the efficient and innovative application of resources, including stakeholder relationships.

Key Accountabilities

  • Responsible for understanding and communicating on the health of the customer database

  • Strategic Planning of all retention and loyalty campaigns to deliver against customer KPIs

  • Manage customer segmentation and set KPIs accordingly

  • Responsible for the ongoing analysis and interpretation of trends in the Customer Base to drive insights and actions

  • Drives overall subscriber activity and profitability towards the achievement of subscriber KPIs on retention, churn, rgs 30.

  • Deliver pr...