First Line Service Desk Analyst

About the Role
We are looking for a motivated and customer-focused First Line Service Desk Engineer to join our growing IT support team. This is a fantastic opportunity for someone with at least 6 months’ experience in an IT support environment who is looking to build their career.

You will be the first point of contact for users, providing high-quality technical support while delivering an excellent customer experience.

Key Responsibilities

• Provide 1st line technical support via phone, email, and remote tools
• Troubleshoot and resolve issues across the Microsoft technology stack
• Log, update, and manage tickets through the service desk system
• Escalate complex issues to 2nd/3rd line teams where appropriate
• Maintain clear communication with users throughout issue resolution
• Deliver a consistently high level of customer service

Requirements

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