First Level It Support
Drees & Sommer España • málaga, kingdom of spain • Posted June 02, 2026
About the Role
Job Description
Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.
We are looking for a
First Level IT Support Technician
to join our IT team in a
fully remote role. The position provides first-line technical support to internal users across
different countries and global regions, helping ensure smooth and efficient IT operations. Due to the international scope of the role,
working hours may include evening or night shifts
depending on the regions being supported.
Key Responsibilities
Provide first-level IT support to internal users via ticketing systems, email, and remote support tools.
Support users located in multiple countries and time zones.
Diagnose and resolve basic hardware, software, and connectivity issues.
Document incidents, requests, and resolutions accurately in the IT ticketing tool.
Escalate complex or unresolved issu...
Para presentar una candidatura, simplemente lea la siguiente descripción del puesto y asegúrese de adjuntar los documentos pertinentes.
We are looking for a
First Level IT Support Technician
to join our IT team in a
fully remote role. The position provides first-line technical support to internal users across
different countries and global regions, helping ensure smooth and efficient IT operations. Due to the international scope of the role,
working hours may include evening or night shifts
depending on the regions being supported.
Key Responsibilities
Provide first-level IT support to internal users via ticketing systems, email, and remote support tools.
Support users located in multiple countries and time zones.
Diagnose and resolve basic hardware, software, and connectivity issues.
Document incidents, requests, and resolutions accurately in the IT ticketing tool.
Escalate complex or unresolved issu...