Fire and Electrical Planner

Sanctuary Housing • Banbury, England • Posted June 16, 2026

About the Role

The role of Fire and Electrical Planner will include:
  • Delivering high quality and consistent services in relation to the resolution of queries and complaints to ensure customer satisfaction, escalating as appropriate

  • Responding positively to complaints and breakdowns in service delivery to meet customer expectations in accordance with contract and service specifications, effectively communicating progress and outcomes to the customer

  • Managing relationships with internal and external customers, identifying any shortfalls in service delivery and ensuring they are dealt with appropriately

  • Maintaining effective filing systems, database records and processes that enable the accurate recording and timely provision of information, ensuring they are as user friendly and accessible as possible

  • Assisting in the production of quality statistical information on key performance indicators such as satisfaction levels and res...