FinOps Collections Specialist

Global Accounts Receivable (GAR) is seeking a proactive and detail-oriented Collections Specialist to manage and resolve receivables-related queries from Amazon customers. In this role, you will serve as the primary point of contact for customers on billing and payment matters — working to reconcile accounts, resolve disputes, and drive monthly collection targets. This specialist role requires the ability to handle complex and escalated cases, manage problematic accounts, and act as a team point of contact and escalation point. The ideal candidate is self-motivated, a quick learner, and demonstrates strong ownership in building trust with customers to facilitate timely payment resolution.

Responsibilities

• Manage an assigned high-value portfolio of customer accounts, including problematic and escalated accounts requiring in-depth analysis and resolution
• Handle complex collection cases that require cross-functional coordination and advanced problem...