Field Services Engineer

Location : Christchurch based..

Key Responsibilities

• Responding to client support requests and provides on-site field support to troubleshoot hardware and software issues
• Installing and maintaining hardware and compute peripherals
• Installing and upgrading operating system and software
• Provide installation, servicing and repairing systems and equipment. Verifies and approves operational quality of system equipment
• Attend & resolve/fulfill incidents/requests based on defined SLA
• Maintain and update asset accuracy
• Provide input or suggestion on maintaining knowledge article
• Support Walk-In Service Center, where applicable
• Participate in project roll out/ discussion, where applicable
• Performs analysis and prepares reports on system problem trends and issues
• 50% of Assigned Task to support client internal business functions

Key Re...