Responsibilities
So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:
Install, qualify, validate, calibrate, maintain, and repair Waters systems.Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.Manage customer expectations by communicating work performed and providing follow-up plans if required.Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.To help achieve the above, you will get the best possible training, be supported by a fantastic te...