Field Service Engineer CTC

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Provide and maintain end user desktop & peripheral support to our various clients including merchant support, installations and maintenance

Duties & Responsibilities

• End user support - Resolve logged incidents as per client contract 
• Deliver customer service - Communicate, dress and display positive attitude
• Quality incident resolution - Ensure incident is resolved on first contact 
• Compliance to pending rules - Ensure compliance to pending rules is followed 
• Quality data input - Ensure that data captured on Resolve IT incident/task is accurate and according to ITIL standards 
• Preventative maintenance - Identifies possible risks and reports to Team Lead 
• Deploy, Monitor, Repair, Support and Manage Desktop & Notebook Hardware, Manage Windows Operating Systems, Office Automation Software, Printers, Scanners, Faxes
• Setup desktop computers and perip...