Field Application Engineer

About the Company : Yealink (Stock Code: ) is a global-leading provider of Unified Communication & Collaboration Solutions specialized in video conferencing, voice communications, and collaboration, dedicated to helping every person and organization embrace the power of Easy Collaboration, High Productivity.

About the Role : This is a remote role based in the Philippines.

Responsibilities :

1.Take responsibility for providing technical services to important and paying customers. Effectively resolve customer issues through hotlines, tickets, online platforms, etc., ensuring customer satisfaction.

2.Handle after-sales technical problems for overseas customers. Provide specialized solutions to customers, ensuring timely and effective resolution of issues.

3.Maintain records, analyze and summarize customer inquiries and issues based on intern...