FHCS CIC Specialist

Freudenberg • Warsaw, Masovian Voivodeship • Posted June 21, 2026

About the Role

Working at Freudenberg: We will wow your world!

Responsibilities:

Key Responsibilities

  • lead the CIC team, develop & train the team


  • define the goals for CIC team & control the performance


  • control / supervise order processing, complaint management and returns processing


  • monitor the level of service and delivery times, proposing possible solutions for improvement in order to reach the company's targets


  • work with Key clients on shipments, receivables, receipts of goods, reserves, claims, advice on the range

    • Additional Responsibilities

  • interaction with transport companies, control of incoming accounts


  • work with the sales and marketing Department (control over the implementation of the sales plan; launch of marketing campaigns, timing control, compliance with conditions; information letters for employees and partners)


  • adju...