Fashion Support Consultant (Italian-speaking) - On-site MS01

Fashion Support Consultant (Italian-speaking) – On-site MS01

Key Responsibilities:

• Handle customer inquiries via chat, email, and phone in a professional and timely manner.
• Provide support related to orders, deliveries, returns, refunds, and product information.
• Ensure all interactions follow company guidelines and maintain a high level of empathy and personalization.
• Accurately document all customer interactions using internal systems.
• Work with tools such as Zendesk and Hubtype to manage and resolve cases.
• Meet and maintain KPIs such as SLA, CSAT, and productivity targets.
• Identify customer needs and suggest alternative products when appropriate.
• Collaborate with internal teams to resolve complex issues or escalations.
• Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands.
• Log call details onto call...