Family Success Manager at InGenius Prep
InGenius Prep • toronto, on • Posted July 09, 2026
About the Role
Become a vital link between families and support teams at InGenius Prep as a Family Success Manager. This role focuses on communication, relationship building, and guidance during students' educational journeys.
InGenius Prep is seeking a reliable and caring Family Success Manager to facilitate communication between families and our advising team. Responsibilities include keeping families informed on academic progress and collaborating with different departments to meet client needs. Ideal candidates will bring experience in education services or customer success, along with excellent communication skills in Mandarin and English.
Key Responsibilities:
• Build long-term relationships with families and ensure satisfaction
• Monitor service quality and track performance indicators
• Collaborate with coaching and curriculum teams for tailored support
• Address family concerns and communicate updates effectively
• Integrate feedback into service improvements for future ...
InGenius Prep is seeking a reliable and caring Family Success Manager to facilitate communication between families and our advising team. Responsibilities include keeping families informed on academic progress and collaborating with different departments to meet client needs. Ideal candidates will bring experience in education services or customer success, along with excellent communication skills in Mandarin and English.
Key Responsibilities:
• Build long-term relationships with families and ensure satisfaction
• Monitor service quality and track performance indicators
• Collaborate with coaching and curriculum teams for tailored support
• Address family concerns and communicate updates effectively
• Integrate feedback into service improvements for future ...