Executive, Virtual Banking

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Location

Menara Glomac, Kelana Jaya.

Rotational shifts/days

8:00 AM - 12:00 AM

Duration

1-year Fixed Term Contract

Key Responsibilities

• Handle inbound telephone interaction for Conventional and Islamic Bank customers.
• Handle inquiries or requests that are received via other electronic channels (emails or internet banking).
• Provide correct information and resolve problems efficiently within the time frame.
• To avoid repeated mistakes and to ensure that the Customer Experience delivered at the highest quality.
• Inquiry and request must be raised using case management with minimum error, within required ti...