Executive, Live Chat

Hong Leong Bank Berhad • Damansara Town Centre, Federal Territory of Kuala Lumpur • Posted June 25, 2026

About the Role

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The Live Chat Executive is responsible for providing exceptional real-time customer support through online chat, involving addressing inquiries, resolving issues, and ultimately ensuring a positive brand experience. The successful candidate will possess excellent communication and problem-solving skills, a patient and empathetic approach, and the capacity to thrive in a fast-paced digital environment.

This role reports to the Manager, Live Chat.

Key Responsibilities and Accountabilities:

Functional

  • Proficiently escalates pertinent customer feedback to appropriate internal departments for resolution and improvement.

  • Addresses inquiries and resolves issues effectively and efficiently.

  • Ensures a positive brand experience for customers in every online chat.

  • Demonstrates excellent communication and problem-solvi...