Executive, Customer Experience (Cantonese) - Open for fresher

About KKday

KKday is the largest travel‑experience platform in Asia, offering over 300K unique experiences in more than 92 countries and 550 cities worldwide.

Job Responsibilities

The Customer Service Executive is responsible for delivering exceptional customer service and onsite assistance. You must be an expert in online platforms used to conduct digital sales or conversions on a website. Your responsibilities include improving user experience, increasing website traffic and sales, and developing brand loyalty.

You will be versatile in handling multiple software programs, and prompt and accurate in responding to email and phone communications to provide a simple, rapid, competent support experience.

• Deliver excellent customer service and manage the needs of our customers through our communication channels (phone, email, and chat).
• Liaise with both internal and external parties for daily operations to enhance workflow e...