Executive, Call Centre

Responsibilities

• Possess complete undertaking of the invoicing/collection process to resolve complex, outstanding claims.
• Handling telemarketing related tasks.
• Ensures accounts are billed accurately and timely by providing proactive oversight and direction for billing and collections.
• Assisting to provides operational oversight for the Invoicing Team, mentoring them in their responsibilities.
• Maintains current knowledge of company’s billing systems and tax payer systems, as well as all aspects of third-party reimbursement policies and practices.
• Demonstrates ability to supervise, train and motivates team members.
• Organizes and leads efforts to maximize operational efficiency and optimize reimbursement.
• Assist superior to prepare statistical reports to monitor trends, determine sales invoicing deficiencies and implement corrective action plans as necessary.
• Responsible for accuracy of c...