Executive - Business Channels (Operations & Customer Service)

Responsibilities

• Sales & Service:
  • Provide superior customer service to walk‑in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping results.
  • Carry clear targets for specific products – CASA and FD book growth and account opening, cross‑selling of PL, Credit Cards, Portfolio Sales, ASBF funding and any other product as deemed fit for Branch Ops.
  • Learn and use i‑Pads/other devices (if applicable to branch) for customer service/ cross‑selling.
  • Perform Meeter‑Greeter/Navigator role on a rotational basis / as applicable.
  • Assist in calling up customers for service / sales interactions.
  • Step out of the branch to meet customers for service / sales discussions occasionally / as applicable.
  • Support the bank’s Digital Transformation initiatives including Connect penetration and OTC transaction migration.
  • Accept assignments as required to maintain adequate st...