Exception Role

Description We are looking for a detail-oriented Project Assistant to support specialized transaction processing and platform-related requests in Buffalo, New York. This Long-term Contract position is ideal for someone who can manage complex order activity, maintain high data accuracy, and respond to inquiries within defined service expectations. The role works closely with internal teams to improve platform usage, resolve issues efficiently, and provide dependable operational support.

Responsibilities:
• Process non-standard and complex customer transactions with accuracy and timeliness.
• Review incoming requests, validate details, and complete order-related updates or corrections as needed.
• Respond to platform questions from business partners and internal team members while meeting service level expectations.
• Monitor transactional records to preserve data accuracy and consistency across systems.
• Partner with account teams and business stakeholders to he...