European ITSM Leader: Build & Scale Service Management

Työmarkkinatori in Helsinki is seeking an experienced Lead, IT Service Management to establish and lead ITSM capability at a Group level. The candidate will coordinate the rollout of ITSM systems, define service management processes, and monitor performance metrics.

This role offers the chance to champion ITIL best practices within a multicultural environment. The ideal candidate has over five years of experience in IT service management, fluent English, and relevant ITIL certification.