EU - Service Operations Specialist (Madrid)

Service Operations Specialist

Key Responsibilities

1. Service Operations Management
   • Oversee the daily management of the European service team, including recruitment, training, performance evaluation, and incentive mechanisms.
   • Monitor service processes to ensure service quality and efficiency and promptly handle user feedback and complaints.
   • Optimize service workflows to improve efficiency, reduce operational costs, and enhance user experience.
2. Service Channel Management
   • Manage and optimize service channels, including the official website, social media platforms, online customer service, and remote technical support.
   • Monitor and analyze the performance of service channels, develop improvement measures, and enhance user coverage and service quality.
3. Data Analysis and Reporting
   • Collect and analyze data related to online services, including user behavi...