ERP Customer Support Executive

Company: Pixel Tech (PixelERP) Location: Chennai – Egmore (On-site) Experience: 2–3 years Employment type: Full-time About the role PixelERP is looking for an ERP Customer Support Executive to be the first point of contact for our ERP customers. You'll resolve product queries, guide users through ERP modules, troubleshoot issues, and make sure every customer interaction is clear, fast, and helpful. This is a hands-on support role for someone who knows ERP systems and communicates exceptionally well in English. What you'll do - Respond to customer queries via call, email, and chat — promptly and professionally. - Troubleshoot and resolve functional issues across ERP modules (Sales, Purchase, Finance/Accounts, Inventory, HR/Payroll). - Guide users on how to use ERP features; walk them through workflows and configurations. - Log, track, and follow up on tickets to closure using a ticketing tool. - Reproduce issues, document them clearly, and escalate genuine bugs to the technical/dev team...