Enterprise Operations Collection Analyst Professional QUEZON CITY, PH
IBM • quezon city, metro manila • Posted June 12, 2026
About the Role
Your Role and Responsibilities
- Ensure Customer Payments are applied accurately and timely in accordance with Service Levels Agreements.
- Apply receipts to open balances and rectify processing errors if needed.
- Download customer remittance details and ensure customer payments are applied based on them.
- Research any unidentified payment receipts and work with Cash Collectors to determine correct posting.
- Maintain a Daily Cash Receipt file to document the processing time for the cash applied payments.
- Respond to inquiries regarding payment status.
- Create and distribute monthly reports.
- Attend Monthly AR Meeting to discuss On-Account and Suspense Account payments together.
- Review and update Desktop Procedures (DTP).
Required Education
Bachelor's Degree