Engineer: Voice at MTN GlobalConnect

Confidential • Ghana, Ghana • Posted June 21, 2026

About the Role

Voice support engineer will form part of an MTN GC technology operation organization team responsible for resolving or escalating Voice routing and infrastructure issues. This candidate will provide Level 1 infrastructure support to the business performing root cause analysis and suggest improvement plans where required.

Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


Service Desk Engineer will be the Single Point of Contacts for all voice related issues for end customers / OpCo’s whose key responsibilities include:

  • Responsible for handling Incidents and change requests and will be the point of contact for Messaging-related issues.

  • Ensuring every issue/request is logged in the ServiceNow ticketing tool without any lapses.

  • Providing the first Level for all related infrastructure-related services within agreed SLA’s.

  • Quantifying and qualifying the impact or operational risk to...