Engineer: Quality at MTN GlobalConnect

Confidential • Ghana, Ghana • Posted July 15, 2026

About the Role

Mission/Core purpose of the Job


The role will be responsible for the development and implementation of the Quality reporting analysis processes and standardization for GlobalConnect, regular reporting and analysis across the L1 and L2 support.


Generate Service Improvement plans to increase customer satisfaction.


Key Performance Areas: Core, essential responsibilities / outputs of the position (KPA’s)


The quality engineer will be accountable to achieve the following objectives:

  • Review customer experience holistically across engagement areas

  • Identify, own service improvement initiatives and drive to conclusion

  • Sample monitoring support calls for improvement initative.

  • Coordinate with Support Managers to drive internal service improvement initiatives including measurement of improvement as well as identifying key areas for improvement and consistent monitoring to ensure improvement areas h...