End User Support Specialist

Skill Set : Desktop support Engineer L1

Designation : FTE 5DPW (On-site)

Language : English C1

Contract : B2B/Freelance

Days Per Week : 5

Location : Bengalore, India

Target rate 450 USD monthly (all inclusive)

Key Responsibilities:

1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.

2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.

3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.

4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.

5. Administered approved software installations, updates, and security p...