End User Services Engineer VIC (Intune MDM, Kandji, PaperCut)

Canon • Australia, Victoria • Posted June 13, 2026

About the Role

About the Role


As part of the End User Services team, you will be the first point of contact for technical support, remote troubleshooting, triage, resolution and escalating issues when required. This position requires operating onsite from the customer location based in Moorabbin (VIC) and reports to the Service Desk Manager.

Scope of the Role

Customer Support & Ticket Handling -

  • Provide 1st and 2nd level technical support to customers, both remotely and onsite (including phone, email and live chat)

  • Log all interactions and tickets in ServiceNow with accurate categorisation and clear documentation

  • Take full ownership of tickets, ensuring timely updates, proactive communication and resolution in line with CBS procedures

    • Technical Troubleshooting -

  • Diagnose and resolve hardware, software and application issues

  • Respond promptly to support tickets and log incidents and service reque...