Emergency call centre operator – community security organisation (cso)

About the Organisation And The Role

CSO is a community-based security and medical response organisation in Cape Town. They are looking for people who are passionate about the Jewish Community to join their team. Quick, logical thinkers who can remain calm under pressure, to work as call centre operators in the Emergency Call Centre which will operate 24/7, 365 days a year.

Main Duties & Responsibilities Answering of emergency calls and providing immediate support to caller. Logging emergency calls Dispatching of all relevant emergency services. Monitoring of security cameras and basic troubleshooting if required. Administration duties to include record keeping. Required Skills & Experience Education & Work Experience Matric is an advantage, as is experience working in a high‑pressure call centre or EMS environment. Strong Communication and Interpersonal skills Excellent command of English (verbal and written) is essential with a clear and calm telephonic communication style an...