Email & Chat Support Specialist

Job Overview

We are looking for some incredible people who are passionate about working in a customer support or customer experience (CX) industry. The ideal candidate should have excellent written communication (including grammar and vocabulary) skills and have a positive and professional attitude. This role requires you to be a keyboard whizz with intellect. Someone who can instantly come up with solutions or improvise in difficult situations and know how to deal with all kinds of customers. Fresh graduates and students searching for entry‑level roles in Pakistan are encouraged to apply.

Job Description

• Professionally manage a high volume of incoming chats/emails and cater to their complaints, requests, order status, follow‑ups, and general inquiries promptly.
• Provide accurate information on products/services, pricing, availability, delivery timelines, warranties, return policies, and general support procedures.
• Providing al...