Ec Consumer Care Agent
British American Tobacco • monterrey, monterrey • Posted June 20, 2026
About the Role
**BAT is evolving at pace - truly like no other organization.**
**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!**
**BAT MEXICO IS LOOKING FOR AN EC CONSUMER CARE AGENT**
**SENIORITY LEVEL**:Entry Level
**FUNCTION**: Digital Business Solutions
**LOCATION**:Monterrey, Mexico
**ROLE POSITIONING AND OBJECTIVES**
As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.
**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Handle support/service escalations to/from clients
- Transfer calls to the Tier 2 department
- Will track and report system issues as needed
- Stay current with system information, changes and updates
- Comply with service level agreements
- Support and help on Process documentation
- Comply with the assigned schedule to cover the hours of operati...
**To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day. Come be a part of this journey!**
**BAT MEXICO IS LOOKING FOR AN EC CONSUMER CARE AGENT**
**SENIORITY LEVEL**:Entry Level
**FUNCTION**: Digital Business Solutions
**LOCATION**:Monterrey, Mexico
**ROLE POSITIONING AND OBJECTIVES**
As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.
**WHAT YOU WILL BE ACCOUNTABLE FOR**
- Handle support/service escalations to/from clients
- Transfer calls to the Tier 2 department
- Will track and report system issues as needed
- Stay current with system information, changes and updates
- Comply with service level agreements
- Support and help on Process documentation
- Comply with the assigned schedule to cover the hours of operati...