eBay Director of Customer Engagement Strategy
0076 eBay Canada • toronto, on • Posted June 27, 2026
About the Role
Elevate eBay's customer engagement as the Director of Customer Engagement Strategy. Spearhead initiatives that redefine customer relationships and enhance user experiences across channels.
This senior role focuses on leading the Strategic Initiatives team within Global Customer Relationship Marketing. You will design and implement strategies that create measurable impact through personalized customer interactions. Collaborate with cross-functional teams to drive success and align business priorities with customer engagement.
Key Responsibilities:
• Develop CRM initiatives to enhance eBay's customer connection
• Innovate and launch tailored marketing experiences quickly
• Lead a skilled team to meet strategic objectives
• Integrate AI technologies for improved customer personalization
• Communicate progress and results effectively to executives
Requirements:
• 10+ years in ecommerce or top-tier consulting
• Proven track record in leadership roles managing c...
This senior role focuses on leading the Strategic Initiatives team within Global Customer Relationship Marketing. You will design and implement strategies that create measurable impact through personalized customer interactions. Collaborate with cross-functional teams to drive success and align business priorities with customer engagement.
Key Responsibilities:
• Develop CRM initiatives to enhance eBay's customer connection
• Innovate and launch tailored marketing experiences quickly
• Lead a skilled team to meet strategic objectives
• Integrate AI technologies for improved customer personalization
• Communicate progress and results effectively to executives
Requirements:
• 10+ years in ecommerce or top-tier consulting
• Proven track record in leadership roles managing c...