e-Learn Tech Specialist

The eLearning Technology Specialist provides advanced technical support, training, and system administration for the college’s eLearning systems. In collaboration with IT, this role ensures the seamless operation of educational technology infrastructure, leads automation initiatives and implements ed tech systems and platforms to improve functionality.

1. Administers and maintains e-learning systems including LMS, Syllabus, Pebblepad, Rise and other learning technologies; works both independently and in collaboration with IT and VCC clients and vendors; troubleshoots and resolves system issues and escalates complex matters when necessary.
2. Responds to support requests via phone, email, and online support system; diagnoses and resolves course‑related issues; including restoring lost data or course content.
3. Facilitates communication with users regarding system updates, maintenance, and service interruptions.
4. Coordinates with IT and vendors to sche...