E-Commerce Ops Manager

Job Overview

The E-Commerce Operations Manager is responsible for driving online channel growth, operational excellence, and seamless customer experience across key e-commerce platforms, with a strong focus on Seller Initiated Sales (SIS) operations. This role leads end-to-end execution of commercial strategies, campaign management, platform operations, and fulfillment coordination, while leveraging data and insights to optimize performance and achieve revenue targets.

Job Responsibilities

A. Platform Commercial Management (Lazada)

• Develop and execute growth strategies for Lazada, aligned with overall business objectives
• Lead commercial planning, including joint business plans, promotional calendars, and marketplace initiatives
• Manage platform relationships, including negotiations with key stakeholders (e.g., account managers)
• Identify opportunities for traffic growth...