Duty Manager Arabic speaker

A Duty Manager (Arabic speaker) works closely with Guests to greet converse and assist with enquiries especially when VIP Guests longstay Guests and others are in the hotel lobby.

What will I be doing

• Occupy the hotel lobby and other public areas particularly at busy times
• Engage Guests in conversation and provide general assistance
• Manage record and resolve promptly all Guest complaints
• Meet and greet VIP Guests and major corporate clients upon arrival
• Coordinate the services and special facilities provided to longstay Guests
• Understand all credit procedures and ensure they are applied
• Stay current with all hotel products services policies and emergency procedures
• Monitor Guest satisfaction reports and implement actions to improve results
• Handle record and follow through with management issues or emergencies that arise
• Conduct any Health and Safety procedures if required includi...