Duty Assistant

Guidant Global • Macclesfield, England • Posted July 02, 2026

About the Role

Duty Assistant

Contract: 3 months

Working Hours: 28 hours in a week | Monday to Thursday working

Location: Macclesfield Cemetery, SK10 3BU

Key Responsibilities

  • Operate a triage system for housing enquiries and prioritise service requests
  • Provide advice, guidance, and information to tenants, landlords, homeowners, and contractors
  • Maintain and update case management systems and records in line with data protection
  • Handle purchasing administration, including: Raising ordersChecking invoices for accuracyMaintaining expenditure records
  • Maintain staff absence records
  • Manage stationery and printing requirements, including stock monitoring and supplier liaison
  • Act as the first point of contact for customer feedback, handling queries and complaints
  • Compile feedback and produce monitoring and performance reports
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