Dispute Resolution Coordinator

The Dispute Resolutions Coordinator at TAL ensures the effective management of escalated complaints through Internal and External Dispute Resolution (IDR & EDR) processes, delivering an independent, transparent, and fair approach in line with regulatory and legislative requirements.

The role supports governance and compliance by overseeing complaint triage, registration, acknowledgment, and allocation, as well as conducting quality assurance, reporting, and root cause analysis. Additionally, it contributes to training and development initiatives to maintain high standards and continuous improvement within the disputes function

In this role you will:

• Triage, register, acknowledge, and allocate IDR and EDR complaints promptly and accurately.
• Support the IDR, EDR, Advice, and Litigation inboxes to ensure smooth workflow.
• Monitor compliance with QA processes, audit standards, and performance benchmarks....