Dispatcher
Trinity Health • West Des Moines, IA • Posted July 08, 2026
About the Role
**Employment Type:**
Full time
**Shift:**
12 Hour Day Shift
**Description:**
MercyOne Des Moines Ambulance Service
Full-Time (72 hours bi-weekly)
Mixed Rotating 12 hours shifts
The Dispatcher’s primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.
**ESSENTIAL FUNCTIONS:** -
+ Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate
+ Coordinates alternate transportation when a transport team is unable to provide service.
+ Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.
+ Communicates with re...
Full time
**Shift:**
12 Hour Day Shift
**Description:**
MercyOne Des Moines Ambulance Service
Full-Time (72 hours bi-weekly)
Mixed Rotating 12 hours shifts
The Dispatcher’s primary focus is to be the communication link between Mercy One, Pediatric Transport, Neonatal Intensive Care Transport, Mercy Ambulances, and all pre-hospital agencies, hospitals and law enforcement agencies.
**ESSENTIAL FUNCTIONS:** -
+ Receives all incoming requests for Mercy One, Pediatric Transport, and Neonatal transports. The dispatcher will coordinate responses by obtaining patient information and activating the appropriate
+ Coordinates alternate transportation when a transport team is unable to provide service.
+ Communicates patient information to the transport teams, in addition obtains and relays navigation and landing information to the pilot. Coordinates landing zone with law enforcement as requested.
+ Communicates with re...