Director, Risk Technology Operations & Production Support

Director, Risk Technology Operations & Production Support

Global financial services firm seeking a senior technology operations leader to oversee production stability, operational support, and continuous improvement for enterprise risk and exposure management platforms supporting trading, risk, and regulatory functions.

Responsibilities

• Lead production support and platform operations for risk management applications and reporting systems.


• Manage high-severity incidents, root cause analysis, and operational escalations.


• Oversee globally distributed support teams and establish scalable 24x7 support coverage.


• Drive automation, monitoring, platform resiliency, and process optimization initiatives.


• Partner with technology, infrastructure, and business stakeholders to ensure platform reliability and regulatory readiness.


• Maintain operational KPIs, change m...