Director, Patient Satisfaction
BAYADA Home Health Care • Pennsauken, NJ • Posted June 29, 2026
About the Role
**Proximity to Pennsauken, NJ preferred.**
**POSITION SUMMARY:**
The Director of Patient Satisfaction leads a team of employees who are responsible for the development, implementation and management of the company’s patient satisfaction process and oversight of quarterly survey administration, reporting and Action Planning. It is a management level, professional track position that will offer training and continuing education to support a career in leadership.
**MINIMUM QUALIFICATIONS:**
+ Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
+ Four (4) year college degree.
+ Minimum five (5) years managerial experience.
+ Experience in patient/customer satisfaction survey development and statistical modeling.
+ Capable of leading the team’s performance.
+ Experience supervising employees at various levels.
+ Able to work independently, motivate and be self-motivated, flexible, versatile, and creativ...
**POSITION SUMMARY:**
The Director of Patient Satisfaction leads a team of employees who are responsible for the development, implementation and management of the company’s patient satisfaction process and oversight of quarterly survey administration, reporting and Action Planning. It is a management level, professional track position that will offer training and continuing education to support a career in leadership.
**MINIMUM QUALIFICATIONS:**
+ Exemplifies characteristics of The BAYADA Way: compassion, excellence and reliability.
+ Four (4) year college degree.
+ Minimum five (5) years managerial experience.
+ Experience in patient/customer satisfaction survey development and statistical modeling.
+ Capable of leading the team’s performance.
+ Experience supervising employees at various levels.
+ Able to work independently, motivate and be self-motivated, flexible, versatile, and creativ...