Director, Operations Change - Client Projects

As a senior leader in the Investor Services Operations Client Change team, the Director will spearhead the operational delivery and operational readiness of client projects including large-scale deal implementations. This role involves leading a team of Operations Change professionals and collaborating with senior stakeholders across Sales, Operations, Technology, and Product to ensure seamless project execution and client satisfaction.

Key Responsibilities

• Deliver a portfolio of client projects and large deals, ensuring timely, high-quality execution.


• Lead the Operations Change project teams (direct and/or indirect/stakeholders population).


• Manage resourcing/capacity, team structure, and budget to meet financial and strategic objectives.


• Drive the continuous improvement of client project processes, focusing on implementing global standards and strategic enhancements.


• Proactively manage operat...