Director of Service Excellence & Digital Operations

GrabTaxi Holdings Pte. Ltd. seeks a passionate professional for managing the operational excellence in support quality and processes. In this role, you will drive the optimization of business processes and develop comprehensive training programs for agents, ensuring quality standards are met. Ideal candidates should have at least 8 years in a high-volume contact center, focusing on business process leadership and quality assurance. Grab offers flexible work arrangements, medical and life insurance, and benefits like parental and volunteering leave.
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