Director of Rooms - Pre-opening Regent Kuala Lumpur
IHG • Malaysia, Malaysia • Posted June 29, 2026
About the Role
**Key Responsibilities**
**1. Guest Experience Leadership**
+ - Champion a **guest-first culture** with strong emphasis on personalization, anticipation, and emotional connection
+ - Ensure flawless execution of arrival, stay, and departure experiences
+ - Drive VIP and repeat guest recognition programs
+ - Oversee concierge, guest relations, and butler services to deliver curated experiences
**2. Rooms Operations Excellence**
+ - Oversee all Rooms Division functions including Front Office, Housekeeping, Concierge, Guest Services, and Butler Operations
+ - Ensure consistency in service delivery aligned with Regent brand standards
+ - Maintain impeccable room product quality, cleanliness, and presentation
+ - Implement and monitor SOPs to ensure efficiency and service excellence
**3. Housekeeping & Product Quality**
+ - Ensure the highest standards of cleanliness, hygiene, and a...
**1. Guest Experience Leadership**
+ - Champion a **guest-first culture** with strong emphasis on personalization, anticipation, and emotional connection
+ - Ensure flawless execution of arrival, stay, and departure experiences
+ - Drive VIP and repeat guest recognition programs
+ - Oversee concierge, guest relations, and butler services to deliver curated experiences
**2. Rooms Operations Excellence**
+ - Oversee all Rooms Division functions including Front Office, Housekeeping, Concierge, Guest Services, and Butler Operations
+ - Ensure consistency in service delivery aligned with Regent brand standards
+ - Maintain impeccable room product quality, cleanliness, and presentation
+ - Implement and monitor SOPs to ensure efficiency and service excellence
**3. Housekeeping & Product Quality**
+ - Ensure the highest standards of cleanliness, hygiene, and a...