Director of Rooms

Position Overview

The Director of Rooms is responsible for providing strategic leadership and operational excellence across all Rooms Division functions, including Front Office, Housekeeping, Guest Relations, Concierge, Butler Services (where applicable), Reservations, and other guest-facing departments. The role ensures delivery of exceptional luxury hospitality experiences, achievement of financial objectives, and adherence to Fairmont brand standards.

The Director of Rooms leads the development of service culture, operational efficiency, guest satisfaction, colleague engagement, and revenue optimization while maintaining the highest levels of quality, cleanliness, and personalized service.

Key Responsibilities

Business Performance

• Lead the Rooms Division in achieving budgeted revenue, profitability, and guest satisfaction objectives.
• Prepare and analyze monthly Rooms Division P&L statements and operational re...