Director of Process Excellence at Xplore

Elevate broadband services as the Director of Process Excellence with Xplore Inc. This pivotal role focuses on optimizing processes to enhance customer and employee experiences in a hybrid environment.

Xplore Inc. is seeking an experienced leader for its Process Excellence and Enablement division. This role involves leading the Process Excellence Centre of Excellence, driving enterprise-wide optimization initiatives, and collaborating with cross-functional teams to improve service quality. A strong emphasis is placed on customer journey optimization and internal workflow simplification.

Key Responsibilities:
• Establish and lead Process Excellence Centre of Excellence
• Implement frameworks like Lean and Six Sigma
• Diagnose process inefficiencies across workflows
• Optimize customer and internal employee journeys
• Report on performance metrics and productivity gains

Requirements:
• Bachelor’s degree in Busines...