Director of LCL Operations

The Director of LCL Operations serves as a senior leader responsible for the seamless integration of customer experience and day-to-day operational execution across LCL Bulk Transport’s terminals in Elizabethtown, PA and Elkhorn, WI. This role is the connective tissue between the company’s customer-facing commitments and its internal operational capacity, ensuring that every load moved reflects LCL Bulk Transport’s standards for reliability and service.

The Director will lead, develop, and align cross-functional teams spanning customer service, dispatch, driver recruitment and relations, and terminal operations. This is a high-visibility leadership role that requires both strategic thinking and hands-on operational engagement.

Responsibilities

• Customer Service Leadership
• Establish and maintain a customer-first culture across both terminals, ensuring consistent service standards and responsive communication.
• Oversee all customer accoun...